Welcome to Smart Expert support center

At SmartExpert, we are committed to helping you get the most out of our educational platforms and course writing methodology. Whether you're an educator, business, or content creator, our support team is here to assist you every step of the way.

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Contents

Product Use & Functionality
Localization & Language
Learner Progress & Analytics
AI & Automation
Team & Role Management
Certification & Compliance
Accessibility & Mobile Use

Product Use & Functionality

Can I upload my own training material (PDFs, PowerPoints, etc.)?
You can upload documents, slides, and other resources.
Can I add voiceover or narration to my lessons?
Can I add voiceover or narration to my lessons?A: Yes, SmartExpert lets you choose from professional AI-generated voiceovers in multiple languages or upload your own audio tracks.

Localization & Language

Is SmartExpert available in multiple languages?
Yes. Courses and platform interfaces can be localized to over 20 languages using AI translation tools. You can also customize text manually for accuracy.
Can I create courses for international teams?
Absolutely. You can build content once and generate multilingual versions for different regions. AI-generated subtitles and localized assessments are supported.

Learner Progress & Analytics

How can I track employee performance?
Use the Analytics dashboard to view learner engagement, course completion rates, quiz scores, and time spent per module.
Can I export learner reports?
Yes. You can export reports as PDFs or CSVs for internal reporting or compliance purposes.
What happens if a learner fails an assessment?
You can enable retry settings, offer remedial modules, or schedule a follow-up evaluation based on competency gaps.

AI & Automation

How does SmartExpert's AI generate training content?
The AI uses natural language processing and learning design frameworks to auto-generate learning objectives, scripts, questions, and multimedia content from simple prompts or uploaded files.
Can I edit the content created by the AI?
Yes, everything generated is fully editable. You can change text, structure, design, and interactions to match your training style.

Team & Role Management

Can I assign different roles to users (e.g., Admin, Instructor, Learner)?
Yes. SmartExpert supports multiple user roles with customizable permissions. Admins manage the platform, Instructors create content, and Learners access assigned courses.
Can teams collaborate on course creation?
Yes. Multiple users can collaborate on the same project with version control and comment features to streamline teamwork.

Certification & Compliance

Can I issue certificates for completed courses?
Yes. You can create branded digital certificates that are automatically issued when a learner completes a course or passes a final assessment.
Can I use SmartExpert for compliance training?
Absolutely. It supports content versioning, completion tracking, and documentation required for compliance audits.

Accessibility & Mobile Use

Is there a mobile app?
SmartExpert is fully mobile-responsive. Learners can access courses via any modern browser on mobile devices.
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FAQs
Frequently asked questions

Our «Competency Assessment» system integrates into various solutions, helping organizations effectively analyze and develop employees' skills. Through automated evaluation, you receive accurate data for making informed decisions regarding training, career growth, and personnel management.

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Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Solutions
Onboarding System Creation and Implementation
Outsourced Methodology Expert
Customer Education
EdTech StartUp Launch
Ready Customizable Trucking Academy
Ready Customizable Developer Academy
Educational courses creation
Corporate University Launch
Online Course E-Commerce Launch
Functions
Creating and configuring the platform
Adding organizational structure and roles
Recruiting
Onboarding
Employee training
Knowledge base
Event calendar
Virtual Assistant
Gamification system
Competency Assessment
Analytics and Reports
Ecommerce
Content Creation
LMS Integration
Localization and Adaptation
Course structure creation
Lesson creation
Video production
Test creation
Presentation development
Recources
BlogCases
Pricing
Company
About usCareerSecurityPrivacyTermsSupport