Getting started
Contents
Getting started
New to SmartExpert? Explore our comprehensive guides to set up your educational platform and begin creating engaging courses effortlessly.
1. How to set up your platform
To set up your platform, log into your account and follow the onboarding tutorial. You can customize your dashboard, set up courses, and configure user access. For a step-by-step guide, visit our Setup Guide.
2. Course writing best practices
When creating courses, focus on clear objectives, engaging content, and interactive elements like quizzes and videos. Use a structured approach such as Bloom’s Taxonomy to ensure effective learning outcomes.
3. Platform navigation guide
Our platform is designed for easy navigation. Use the dashboard to access course creation tools, user management, and analytics. For detailed instructions, check out our Navigation Guide.
Technical support
Encountering an issue? Our technical support team is ready to assist you with troubleshooting and resolving any platform-related problems.
1. Submit a support ticket
If you need assistance, go to our Support Page, click Submit a Ticket, and provide details about your issue. Our team will respond as soon as possible.
2. System requirements and compatibility
Our platform is compatible with Windows, macOS, and mobile devices. Recommended browsers include Chrome, Firefox, and Edge. Ensure you have a stable internet connection for the best experience.
3. Troubleshooting common errors
If you encounter issues like slow loading times or login failures, try clearing your cache, updating your browser, or checking your internet connection. For more troubleshooting tips, visit our Help Center.
Billing & Account management
Manage your subscription, update billing details, and find answers to your account-related queries.
1. Update your payment information
To update your payment details, go to Account Settings > Billing, then enter your new payment method.
2. Cancel or modify your subscription
You can modify or cancel your subscription from the Subscription Settings page. Note that cancellations must be made before your next billing cycle to avoid charges.
3. Understanding your billing cycle
Your billing cycle depends on your subscription plan. Monthly plans renew every 30 days, while annual plans renew yearly. Check your billing details under Account Settings > Billing.
