Faster onboarding, Higher retention: ProfiHand Case

Location:
Poland
Training Roles Covered:
3 key roles
Content Volume:
139+ hours
Implementation Timeline:
6 months
staffing
“We used to spend countless hours onboarding new recruiters — and still had to fix basic mistakes for weeks. Now, they’re ready to perform in just a few days, without needing constant supervision.”
Founder at ProfiHand

Client Goals:

target
1
Create autonomous onboarding for recruiters and sales managers.
2
Free up the founder’s time from daily operational training.
3
Reduce turnover by shortening ramp-up time and increasing engagement.

Does this sound familiar?

There’s no unified onboarding or staff development system
Every new hire requires direct training from leadership
Costly mistakes lead to lost clients and revenue
No visibility into learning progress or employee readiness
High turnover among recruiters slows down business growth

Before / After Results

Metric
Learning engagement
Before
15%
After
78%
Metric
New hire onboarding time
Before
12 days
After
4 days
Metric
New hire autonomy
Before
<30% after onboarding
After
>90% after the first week
Metric
Recruiter turnover rate
Before
47%
After
21%
Metric
Founder’s involvement in onboarding
Before
100%
After
<15%

Our business solution: Transformative training with SmartExpert

Roles Covered:

3 core roles — recruiters, sales managers, and coordinators

1
Format:

139+ hours of structured content: guides, tests, simulations, knowledge base, and certification

2
2
Learning Paths:

Fully structured development tracks from onboarding to full performance

2
3
Platform:

SmartExpert LMS with certification and analytics

4
Automated:
  • Full 30/60/90 onboarding cycle
  • Knowledge base, scripts, and checklists
  • Certification and skills assessments
  • Analytics, reports, and progress tracking
2
5

Additional Benefits

Up to 60%
faster time to performance
Up to 80%
reduction in manager involvement in training
Up to 40%
lower turnover rate
additional

Our Process

Intro Call & Strategy Session:

we align on goals, scope, and resources

1
Insights & Recommendations:

identifying learning gaps, bottlenecks, and hidden risks

3
Implementation:

done with you or fully managed by our team

5
2
Audit & Diagnosis:

interviews, workflow analysis, and role mapping

4
Strategy Design:

learning structure, tracks, timelines, gamification, and platform setup

1
Intro Call & Strategy Session:

we align on goals, scope, and resources

2
Audit & Diagnosis:

interviews, workflow analysis, and role mapping

3
Insights & Recommendations:

identifying learning gaps, bottlenecks, and hidden risks

4
Strategy Design:

learning structure, tracks, timelines, gamification, and platform setup

5
Implementation:

done with you or fully managed by our team

Ready to transform your learning experience?

We operate in an ever-evolving business landscape, and our mission is to help our partners stay ahead - setting trends, shaping the future, and unlocking new possibilities.

Let’s collaborate to drive efficiency, growth, and lasting success. Contact us today to explore how we can achieve more together.

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The Problem:

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The Solution:

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